IT's view of quality software means meeting requirments.It means that the person building the software builds it in accordance with requirement.
User's view of quality software means fit for use.it means that the software produced by IT meets the user’s need regardless of the software requirements.
These Two View points causes two gaps.
The first gap is the IT gap. It is the gap between what is specified to be delivered, meaning the documented requirements and internal IT standards, and what is actually built.
The second gap is between what IT actually delivers compared to what the user wants.
The role of software testing helps to close the two gaps.
The more close the gap would be the more quality product it would be.....
How User's gap can be reduced?This can be done by the following
- Customer surveys
- JAD (joint application development)
sessions the IT and user come together and negotiate and agree upon requirements.
- More user involvement while building information products
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